Return Policy

Customer satisfaction is important to us. If you are unsatisfied with your purchase for any reason, we will gladly accept your return or exchange on merchandise that has not been worn, altered or washed and with all tags attached. Exchanges and returns are accepted for full refund by mail within 14 days from receipt of purchase. Christian Francis Roth, Inc. will accept returns of full price merchandise only. All Sale merchandise is Final Sale and may not be returned.

Please complete the return form and include it with the items you wish to return or exchange.

Please send all returns/exchanges to:

Christian Francis Roth, Inc.
264 W. 40TH Street
Suite 502
New York, NY 10018
Attn: Online Returns

Questions? Email us at customerservice@cfrnyc.com and we'll be happy to assist.

Please note: Shipping charges are non-refundable.

Shipping

At this time, we are unable to ship to international addresses and P.O. Boxes.

francisnewyork.com shipping charges:

- UPS Ground (7-10 Business Days) $12
- UPS 2-Day $20
- UPS Overnight $27

Christian Francis Roth, Inc. does not guarantee Rush Shipping for either 2nd day nor Overnight shipping if the order is placed later than 2PM EST.

When placing your francisnewyork.com order, please take into consideration that we do not have package pick-up Saturday and Sunday, nor do we ship on holidays.

francisnewyork.com will provide a tracking number once your order is shipped to help you anticipate the appropriate delivery date.